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Privacy Policy

Privacy Policy

We value the trust you place in qoh.gr, and we want you to be aware of the safeguards we have in place to respect your privacy. The below policy tells you about the information we gather about you and how we use it. If you have any questions or concerns about our privacy policy, please contact us. ([email protected])

Queen of Hearts
AFOI KOYKOYZELI OE
Argyraina, Mykonos, 84600
Τel.: (+30)2289025778
VAT: 800644784, Tax office: Mykonos
Registration number: 133786238000

Types of personal information we may gather:

qoh.gr gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you.

Purchases– When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information.

Non-Purchases– There may be instances when you are not making a purchase at qoh.gr and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information. Some situations when this may occur are when you return or exchange merchandise, receive a gift from qoh.gr

Personal Shopping Account- If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es), and payment information.

E-mail updates– When you subscribe to receive qoh.gr e-mail updates featuring exclusive offers (like free shipping), product news, special discounts, contest announcements and more, we require your e-mail address. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any promotional e-mail.

How we use personal information:

We ask you for certain kinds of personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized communications and keep you updated on the latest promotions or products that may interest you.

In addition, our site utilizes ‘cookies.’ Cookies do not gather any of your personally identifiable information. They do allow us to provide you with a more personalized shopping experience and enable you to fully interact with and complete your transaction on our site.

What are cookies?

‘Cookies’ are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. Their primary function is to help us remember you by tracking your browsing sessions, which enables us to collect non-personally identifiable information (such as your IP address, browser type, and domain name, etc. and provide you with a more relevant shopping experience.

How we use cookies:

We use cookies to help process your order through our website and to provide you with a personalized shopping experience. To place an order and complete your transaction on qoh.gr, you must have ‘cookies’ enabled on your Web browser.

Cookies also help us:

  • determine which features and tools you use, and which pages you visit on qoh.gr
  • remember which items you’ve placed in your shopping cart
  • enable you to check out faster if you’ve created an account with us

If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.

Unique User Log Files

At times we use IP addresses to generate demographic data or as a fraud prevention measure, otherwise they are not shared, analyzed or distributed.

If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.

Our Business Partners

We may involve third-party companies as a necessary means to fulfill your order. These third parties may be involved with order delivery, e-mail transfer, marketing, and credit processing, among other tasks. Third parties will only be granted restricted access to your personal information for carrying out order related purposes and will not be allowed to use this information for soliciting unrelated services.

Security

Our shopping cart and order forms are SSL encrypted to keep your personal and financial data confidential. We keep all of our servers in secure locations. Our database is heavily monitored and safeguarded to prevent misuse from outside operators. We use a firewall and an intrusion detection system among other security measures

We restrict access to all of your information. We have security cameras throughout our premises as well as numerous alarm systems in our building. We only permit departmental and employee access to specific parts of your information, and this access is based on their respective role in fulfilling your order.

Social Media

Personal information collected through qoh.gr’ links to social media sites (e.g. Facebook, Twitter, etc.) may be stored and processed in the United States or any other country or region in which these social media sites maintain facilities. By using any of the social media links found on qoh.gr, you consent to any such transfer of information outside of your country or region. qoh.gr is not responsible for how these other companies or organizations collect, use, disclose, or secure the information that you provide them. If you choose to access a third party site linked by our site, you do so at your own risk and are subject to the terms of service or privacy policy (if any) associated with such third party sites.

Changes to This Policy

We reserve the right to update our Privacy Policy, so we recommend that you check back as often as it pertains to your concern. If qoh.gr elects to use or disclose information in a manner that amounts to a material change of this policy, we will outline the changes here.

shipping

Free shipping on orders over 65€. The more the better. Right?

payment options

Multimple payment options. You can pay with cach-on-delivery or PayPal / Credit Card.

discreet wrapping

Guaranteed 100% discreet delivery. We value your privacy so we make sure nobody understands what is in the box.

returns

Free return costs. Do you have a problem with the item you purchased? We have a free RMA service.